DELIVERY & RETURNS POLICY

Effective date: 19 August 2026

We want you to feel confident when shopping with us. This policy explains how returns and refunds work for our flooring products in line with South African law.

Who we are

The website is operated by Durable Floors (Pty) Ltd ("Durable Floors", "we", "us" or "our").

For enquiries or requests, please contact us using the Contact Us form on our website or:

Email: sales@durablefloors.co.za
Telephone: 082 682 5301 or 011 472 4661
Address: Unit C2, Sifon Park, Sifon Road, Robertville, Roodepoort, Gauteng

Defective or Incorrect Products

Please check your order when you collect it, or when it arrives, and let us know if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

If you receive damaged, defective, or incorrect items:

  • Please notify us within 24 hours of collection or delivery, with photos and your order details.
  • Once we’ve approved your return, we will arrange repair, replacement, or a full refund at no cost to you.
  • Claims received on delivered items after the 24-hour period may not be eligible for a refund or replacement, depending on courier policies.

Exceptions / non-returnable items

Unfortunately, we cannot accept returns on sale items unless they are defective or not as described.

Refund Process

  • We will notify you once we’ve received and inspected your return and let you know if the refund was approved or not.
  • If approved, refunds are issued via your original payment method.
  • Please allow up to 10 business days for processing, depending on your bank.
  • If more than 15 business days have passed since we’ve approved your return, please contact us at sales@durablefloors.co.za.

How to Arrange a Return

To start a return, email us at sales@durablefloors.co.za with your order number and the details of the item(s) you’d like to return. We’ll confirm the next steps and assist you with the process.

Please note that returns will need to be sent to the following address: Unit C2, Sifon Park, Sifon Road, Robertville, Roodepoort, Gauteng, 1709.

If your return is accepted, we’ll send you a return shipping label, as well as instructions. Items sent back to us without first requesting a return will not be accepted.

Contact us

If you have any questions about this Delivery & Returns Policy, please contact Durable Floors using the Contact Us form on our website or through the contact details below:

Durable Floors (Pty) Ltd
Email: sales@durablefloors.co.za
Telephone: 082 682 5301 or 011 472 4661
Address: Unit C2, Sifon Park, Sifon Road, Robertville, Roodepoort, Gauteng